Pay Us $0.00 Or We’ll Cancel Your Broadband – Adventures in dysfunctional broadband billing

It would be interesting to see what Comcast would do if you sent them a check for $0.00 … would they try to cash it?


Gizmodo notes that several Comcast customers are apparently being told that they need to pay their outstanding balances of $0.00, or they face having their broadband connection disconnected. The website also posts the complaint of a Charter Communications customer who actually did have their broadband service terminated for failing to pay their $0.00 bill. These kinds of errors aren’t that uncommon, and you’ll often see them in other sectors outside of telecom. One user has an explanation for the billing phenomenon:

It happens because your bill has sub-cent values in it. What happens is your bill comes out to $90.521, which is printed as $90.52, and you pay $90.52, but your account balance is actually $0.001. Most companies ignore this (remember the old “fractions of a cent” bank interest?) and just round the bill to the nearest cent. But companies like Comcast and others often collect the total and then put in a line item like “Bill rounding” every so often to keep things “even”.

On a positive note, one impacted Comcast customer says the company gave them a ten dollar credit for the inconvenience of being threatened for having no (or virtually no) balance.
read comment(s)


Link to Original Content

Since the mid 1960s, Western Telematic, Inc. (WTI) has been an innovator in the field of remote management for IT facilities. Our comprehensive product line includes a wide range of Serial Switch products, Switched PDU products and Remote Reboot Switch products to provide secure, remote management of servers, routers and other devices.

Tags: , ,

Comments are closed.