Fix the Chrome Shockwave Flash Plugin Problem

Here’s a handy trick for Chrome users …

Many people use Google’s Chrome web browser for surfing the Internet because it’s fast, stable and generally reliable.  However, quite  a few users have a problem with Adobe’s Shockwave Flash plugin for the browser.  It’s likely not a Google problem, but an Adobe one.  The software maker has dealt with numerous security issues with Flash, Reader and their other apps.  This isn’t a security hole, but simply a problem with the extension crashing and causing Chrome to have problems of unresponsiveness.

Generally a web page or tab will freeze and be followed by a message under the menu bar stating that “Shockwave Flash has crashed”.  This can also be followed by a popup from Chrome asking if you want to close “unresponsive tabs”.  It’s annoying and slows the browser to a crawl.

chrome shockwave flash crash

Fortunately, there is a fix for this common problem that is fairly simple for even a beginner user to handle.  It may not solve all of Adobe’s woes, but it should at least stop the plugin crash that ruins so many browsing experiences.

To get started, open Chrome and click in the address bar.  Type “about: plugins” to open a page that will display all of the installed plugins.  Scroll down to find the Flash plugin and pay attention to if there is more than one version installed.  If you notice multiple versions then this is causing your problems.

chrome plugins view

If you find multiple versions of the plugin installed then click the “+” toggle to expand the entries for the plugin.  Now, disable Chrome’s internal Flash installation which is located in Chrome’s AppData folder.  You will need to restart the browser for the change to take effect.

This may not fix every Shockwave Flash problem, and some of you may find only one version installed.  Hopefully, this will fix the issue for the vast majority of users.

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