Microsoft is Alienating Part of its Customer Base

If Microsoft had a close competitor in the operating system market, this might be a problem. But with nowhere else to go (except maybe Linux,) most personal computer users have no choice except to stick with Windows until an alternative comes along.

Microsoft’s Windows 10 operating system is a success if you look at the operating system’s growth and the use figures that Microsoft releases every now and then. Windows 10 is doing pretty well right now but it has yet to be determined whether the growth of the operating system has been fueled largely by the free upgrade offer, and if it can stand on its own when the free upgrade offer ends on July 29, 2016.

I know users who are perfectly happy with Windows 10. While you can criticize the operating system for its privacy issues or removed features, the general consensus seems to be that it is a step in the right direction when compared to its predecessor Windows 8.

I also know users who dislike Windows 10 and don’t want any part of it. This may come from privacy issues or missing support for specific programs, features or hardware components, and those are all valid reasons for not wanting to upgrade.

Probably the main reason why users don’t want to upgrade to Windows 10 is Microsoft’s aggressive approach in promoting the operating system.

Most did not mind the Get Windows 10 upgrade offer that Microsoft displayed initially on devices running Windows 7 or 8.1 as it was thought to be a one time thing at that time.

Problems began when the offer was repeated and changed multiple times throughout the short span of the operating system’s availability.

Microsoft does not honor user choice

get windows 10 schedule

Microsoft does not honor user choice. Users who say no to Windows 10 — and not scheduling the upgrade or accepting its download or installation should count as a clear no — should not be bombarded with additional and modified upgrade prompts.

Apart from throwing multiple prompts at users who clearly did not want their device to be upgraded to Windows 10 the first time Microsoft asked, it is the “how” that is infuriating users.

Windows 10 upgrade prompts are changed all the time which confuses users as they have to find the one — often hidden or obfuscated — option to say no to the upgrade.

Hitting the close button of the upgrade prompt window worked previously, but it won’t work in the latest version of the prompt for instance. If you don’t pay close attention to these prompts, the likelihood is there that you will end up with Windows 10 installed.

Those are borderline malware tactics to get users to upgrade.

Even experienced users are at a loss, as hiding the updates that are responsible for displaying the Get Windows 10 offer is nothing but a temporary solution.

In fact, besides security updates, the updates that Microsoft appears to publish the most for Windows 7 and Windows 8.1 are updates that prepare the operating systems for the upgrade to Windows 10, or push a new version of the Get Windows 10 prompt on those systems.

Some users helped themselves by disabling all updates as Brad Chacos notes over at PCWorld. That option is dangerous if security patches are not downloaded and installed manually when they are released.

While user systems may be safe from being upgraded to Windows 10, since updates that push the new operating system are not downloaded and installed anymore, users will have to spend time downloading and installing security updates manually.

Note: The best option to block Windows 10 on a device running a previous version of Windows is to either use software like Never10 or GWX Control Panel, or configure the system manually for blocking Windows 10.

The main issue for many Microsoft customers who use Windows is that the company does not accept no when it comes to Windows 10, and that its tactics to get users to upgrade to the new operating system are anything but customer friendly.

Many hope that the situation will change once the free upgrade offer expires at the one-year anniversary of Windows 10’s public release but Microsoft has not confirmed that this is indeed the case. Microsoft could easily change the free upgrade offer to a discounted upgrade offer prompt instead, but that would probably be more user friendly considering that money would need to change hands.

Another interesting question is how alienated customers will react when they have to pick another operating system, for instance when buying a new PC or the current operating system expires.

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