Posts Tagged ‘ink cartridge’

HP Releases Printer Firmware to Undo Non-HP Ink Cartridge Blocking

Thursday, October 13th, 2016

This firmware fix would be seen as a much more positive move, if HP would promise their customers that this will never happen again.

HP angered many of its customers in September 2016 when a previously released firmware update for company printers would block non-HP ink cartridges from working. HP designed the update to come into effect on September 13, 2016; shortly thereafter, users reported issues with ink cartridges on Internet forums and sites. The issues were widespread and large media companies and organizations like the BBC reported on the issue.

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HP Firmware Update Blocks Non-HP Ink Cartridges

Monday, September 19th, 2016

Apparently there’s no fix for this problem either. I guess the only solution is to avoid HP products like the plague the next time you need to buy a laser printer.

HP released a firmware update on March 12, 2016 for several of the company’s Officejet printers that renders non-HP ink cartridges useless. HP customers began to complain about the issue on September 13, 2016 on various online forums, the official HP forum, and on community sites like Reddit. All reported that a HP Officejet printer blocked non-HP ink cartridges from working, and that the device displayed one of the following messages to the user:

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