Posts Tagged ‘unlimited service’

T-Mobile Sued For Offering Limited Unlimited Service – User files suit over 10 GB limit buried in fine print

Tuesday, August 10th, 2010

Ten Gigs is a lot of data … but there’s still a big difference between “ten gigs” and “infinity” …

For years wireless carriers have had played fast and loose with the word “unlimited,” advertising their services as such but then quietly imposing caps (usually 5 GB) or other restrictions. While Verizon Wireless had their wrist slapped back in 2007 for the practice by New York’s Attorney General, that still didn’t stop many carriers from continuing the practice. Now T-Mobile is being sued in California for inaccurately advertising their limited (10 GB) data services for smartphones as unlimited. Complains the suit:


Broadband providers may have to cap misleading ‘unlimited’ claims

Thursday, June 17th, 2010

I guess the moral to the story is to never believe broadband providers who advertise unlimited service … if it sounds too good to be true, it probably is.

Claims about misleading “unlimited” broadband promotions have been brewing for years, but a formal review by the advertising regulator could be about to put a cap on the practice.

This is likely to mean two things. Firstly, that fixed-line and mobile operators will not be able to use the term “unlimited broadband” unless they are offering a genuinely unlimited service – and that means nothing in the small print that lets the provider send warnings to customers if they reach a certain threshhold. A Which? study last year found that had happened to 11% of a base of 11,000 broadband users.